White Thread Press

Shipping Details

We endeavour to process and dispatch all orders within 1 – 2 working days. On rare occasions, items may be out of stock whilst showing as available on the website. In such circumstances we will e-mail or call you to arrange a refund or exchange.

  1. Shipping charges are calculated automatically according to the weight & dimensions of the items ordered.
  2. Packages sent by Royal Mail First Class service within the UK should arrive within 1-2 working days once posted.
  3. Packages sent by Royal Mail Second Class service within the UK should arrive within 3-5 working days once posted.
  4. For urgent and guaranteed delivery, please opt for the courier service or contact us prior to placing your order online.
  5. International orders are shipped Royal Mail Airmail Standard Service. This is not a guaranteed or trackable service. Estimated delivery times are as follows:
    • EU: 5-7 working days
    • US/CA: 10-15 days
    • Rest of the World: 3-4 weeks
  6. Unfortunately, deliveries to the Middle East sometimes experience severe delays of up to two months. This is beyond our control and is caused by a delay with local postal services, in the receiving countries.
  7. For the Middle East, where P.O Box addresses are used, customers must provide their P.O Box information in addition to their physical address to avoid any unnecessary delays when shipping through Royal Mail standard international post.
  8. For courier shipments to some countries such as India, the recipients tax IDs is required. Please provide this in the notes section if your country requires one.
  9. For all Royal Mail standard international shipments, White Thread Press will provide proof of postage upon request, but cannot take responsibility for loss.
  10. For an international tracked and guaranteed service please select the courier option and you will be provided the rates. 
  11. At the moment, we may not have automatic shipping calculations for certain destinations across the world. For such orders, you may e-mail us for a shipping quote.
  12. White Thread Press is not liable for orders that are returned to us due to an incorrect or incomplete shipping address provided by the customer. In such cases, there will be an additional postage charge for re-delivery.
  13. A customer may cancel an order before it ships. Once an order has been processed and dispatched, a refund cannot be offered until the goods have been returned undamaged. Original delivery costs or return costs are non-refundable in this case.
  14. Customers are liable for any local taxes or import duties payable. White Thread Press can take no responsibility for this. If a package is returned due to unpaid duties or taxes, it can be re-dispatched at the customer’s expense. The original shipping fee will not be refunded. 
  15. Free shipping offers (when available) are to destinations in the United Kingdom (excluding Northern Ireland, Scottish Highlands & UK Offshore Destinations) only.
  16. Royal Mail do not class items as lost until the following:
    • 1st class: 10 working days after estimated delivery date
    • 2nd class: 10 working days after estimated delivery date
    • International Mail (Europe): 20 working days after estimated delivery date
    • International Mail (Rest of the World): 25 working days after estimated delivery date
    • We cannot look into refunds or replacements until the items are classed as lost.
  17. If you receive a damaged item please advise us within seven days and send us images of the damage. We will either replace or refund the product.
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